Privacy Policy
Last Updated: January 2026
This Privacy Policy explains how Crossin Opticians ("we," "us," or "our") collects, uses, and protects your information when you visit our website at crossinopticians.com (the "Site"). We are committed to transparency and comply with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, and any other information you voluntarily provide through contact forms or submissions.
- Technical Information: IP address, browser type, device type, operating system, and pages visited.
- Cookies: Data stored on your device to enhance user experience and track site functionality.
- Usage Data: Information about how you interact with our content, including time spent on pages and links clicked.
How We Use Information
We use collected information for the following purposes:
- Conducting website analytics to understand user behaviour and improve site performance.
- Affiliate tracking and commission attribution for linked betting platforms.
- Enhancing user experience and personalising content recommendations.
- Responding to enquiries and providing customer support.
- Complying with legal obligations.
Cookie Policy
Our Site uses cookies, including:
- Essential Cookies: Required for site functionality and security.
- Analytics Cookies: Track user behaviour to improve performance (Google Analytics).
- Affiliate Cookies: Monitor referrals to partner betting sites for commission purposes.
- Marketing Cookies: Enable targeted advertising and retargeting campaigns.
You can manage or opt-out of non-essential cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect Site functionality.
Third-Party Links
Our Site contains links to external betting platforms, casinos, and affiliate partners. We are not responsible for their privacy practices, security measures, or content. We strongly recommend reviewing their respective privacy policies before providing personal information. Links do not constitute endorsement, and you access third-party sites at your own risk.
Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete information.
- Right to Erasure: Request deletion of your data (subject to legal exceptions).
- Right to Restrict Processing: Limit how we use your information.
- Right to Data Portability: Receive your data in a portable format.
- Right to Object: Opt-out of marketing communications and certain processing activities.
To exercise these rights, contact us at privacy@crossinopticians.com with your request and supporting documentation.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Typically:
- Enquiry data: 12 months after your last interaction.
- Analytics data: 26 months (Google Analytics standard retention).
- Affiliate tracking data: As required by partner agreements.
You may request deletion of your data at any time, subject to legal retention requirements.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a data breach, please contact us:
Email: privacy@crossinopticians.com
We aim to respond to all requests within 30 days. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.